FAQ
Frequently Asked Questions
What are the check-in and check-out times at the hotel?
Check-in is from 3:00 PM and check-out is until 12:00 PM. If you expect to arrive after 10:00 PM, please contact the reception to coordinate your arrival.
Does the hotel have private parking for guests?
Yes, we have a private, covered garage on the hotel premises. The service has an additional cost per night, cannot be booked in advance, and is subject to availability.
Do you have ski and boot storage service?
Yes, we offer a free ski storage service for all our guests. Each room has a secure locker to store ski or snowboard equipment comfortably upon returning from the slopes.
We do not have a boot dryer.
How can I get to the ski slopes from the hotel?
The hotel is located just a few minutes from the main access points to the slopes, situated only 75 meters from the Canillo gondola lift, with direct access to the Grandvalira ski slopes.
Is it possible to buy the ski passes directly at the hotel?
Yes, for your total convenience, you can manage and purchase your ski passes directly at the hotel reception or add them to your web booking by purchasing our hotel and ski packages. This will help you avoid queues at the resort ticket offices.
Is access to the Spa area included in the room price?
At certain times of the year or depending on the selected room category, access to our Spa area may be included in bookings made on our website. As a general rule, the water circuit has a supplement per person and session. Spa massages and treatments are always booked separately.
What are the Spa's opening hours and are children allowed to enter?
The Spa is open daily from 10:00 to 21:00 (summer hours) and from 15:00 to 21:00 (winter hours).
We have a specific family schedule for access with children (from 10:00 to 17:00 in summer and from 15:00 to 17:00 in winter). The rest of the schedule is reserved exclusively for adults to ensure maximum relaxation.
Access for children aged 4 to 11 (children under 4 years old are not allowed in the SPA) is always accompanied by their father/mother/legal guardian. SPA entries are by prior reservation at the reception and times are subject to availability.
We have a specific family schedule for access with children (from 10:00 to 17:00 in summer and from 15:00 to 17:00 in winter). The rest of the schedule is reserved exclusively for adults to ensure maximum relaxation.
Access for children aged 4 to 11 (children under 4 years old are not allowed in the SPA) is always accompanied by their father/mother/legal guardian. SPA entries are by prior reservation at the reception and times are subject to availability.
Is it mandatory to use a swim cap and flip-flops in the hotel Spa?
Yes, for hygiene and safety reasons, it is mandatory to wear a swim cap and flip-flops throughout the water circuit.
The hotel provides a swim cap, which is lent out along with a towel upon entering the spa. The hotel does not have a loan service for flip-flops nor a point of sale: it is necessary for the client to bring their own flip-flops to access the spa.
The hotel provides a swim cap, which is lent out along with a towel upon entering the spa. The hotel does not have a loan service for flip-flops nor a point of sale: it is necessary for the client to bring their own flip-flops to access the spa.
Does the hotel provide towels for the Spa?
Yes, all guests who book a water circuit or treatment will receive a complimentary towel for their exclusive use within the wellness area.
What equipment is included in the hotel rooms?
As a 4-star hotel, all our rooms are equipped with adjustable heating/air conditioning, free high-speed Wi-Fi, a minibar, a safe, a flat-screen TV with international channels, a hairdryer, and complimentary toiletries.
Is Wi-Fi connection available throughout the hotel?
Yes, we offer free high-speed Wi-Fi (fiber optic) in both the rooms and all common areas, the restaurant, and the hotel lounges.
What type of cuisine does the hotel restaurant offer?
Our restaurant offers a complete and varied buffet for breakfast and dinner that combines international cuisine with typical mountain dishes.
Do you have options for people with celiac disease, allergies, or vegan diets?
Yes, we cater to any dietary requirements. We have gluten-free options, vegetarian and vegan dishes, and alternatives for allergens available upon request. Please notify the hotel when making your reservation.
What are the breakfast and dinner service hours?
The buffet breakfast is served from 07:30 to 10:30 (adapted to the ski slope opening hours). Dinner service is available from 19:00 to 22:00.
What summer activities can be enjoyed near the hotel?
During the summer months, the hotel's surroundings are ideal for hiking, mountain biking trails, climbing, via ferratas, excursions to high-mountain lakes, and active family tourism activities.
Is the hotel suitable for families traveling with children?
Absolutely. We have themed family rooms, a children's menu in the restaurant, a play area, and a natural environment that is ideal for the little ones to enjoy at any time of the year.
Do you offer a guide service for excursions or reservations for external activities?
Yes, from our reception desk we will help you manage bookings for mountain guides, ski schools, sports equipment rental, tickets to local activity parks, or guided excursions.
Are pets allowed in the hotel?